FAQ
ALL SALES ARE FINAL
There are no refunds, exchanges or transfers. If the show is cancelled, refunds will be given. Please provide a valid telephone number or email address so we can notify you.
RAIN OR SHINE
All of our events are rain or shine. All cruises have outdoor and indoor rooms and dance floors that are heated. In the case of inclement weather conditions changes in event times and/or locations may occur.
COAT CHECK
Coat check is available during winter months at the charge of $5 per item.
IDENTIFICATION
In order to enter our events all guests must bring corresponding valid ID (Passport is required for International Guests). No photocopies or pictures of IDs will be accepted.
PROHIBITED ITEMS
– Weapons
– Food (except for birthday cakes and cup cakes)
– Illegal substances
– Plastic knifes
– Anything security deems a safety issue/hazard
ALLOWED ITEMS
– Cakes
– Balloons
– Party favors
LOST & FOUND
If any items are lost please contact [email protected] with the detailed description of the lost item.
DRESS CODE
Our events are Dress to Impress:
– No hats
– No Tims/boots
– No joggers
– No sweats
– No basketball shorts
SECURITY
All patrons are subject to mandatory security check.
NOTICE OF FILMING AND PHOTOGRAPHY
By entering our event or program, you enter an area where photography, audio, and video recording may occur. All event photos can be found at www.iboatnyc.com/gallery
DENIED ENTRY
We assume no responsibility to reimburse any fees associated with the denied entry. Denied entry may occur if patrons are:
– Under the influence of drugs and/or alcohol
– Attempting to bring any prohibited items on board
– Acting out of a character
– Using any and all fake/false identification(s)
– not complying with the COVID-19 NY City Guidelines (lack of vaccination cards)
SEATING
All cruises have plenty of seating however in order to reverse a table for a group ahead of time VIP Reservation shall be made. Please contact [email protected] for more details on packages.
